Manager, Technical Services & Media Infrastructure

SCOPE OF POSITION:

Under the direction of the Director, Media Services & Learning Technologies, oversee the media infrastructure design and installation of new and refreshed technology-enhanced classrooms and District facilities; organize and direct the day-to-day technical services operations; oversee work projects to upgrade and maintain learning technologies; provide support for technology-related issues in classrooms; coordinate and oversee media technology support for large-scale District live events and presentations; train, supervise and evaluate the performance of assigned staff.
This is a regular, full-time Management position based in Santa Rosa, CA with responsibilities across all five district sites in Sonoma County.

DEPARTMENT DESCRIPTION:

SRJC Media Services is a districtwide service department organized within the Learning Resources area of Academic Affairs, conveniently clustered with SRJC Libraries, while collaborating with Marketing & Communications, Distance Education, Information Technology and Capital Projects offices to provide robust offerings. Led by the Director of Media Services & Learning Technologies, a diverse 20-member cast of audiovisual professionals has broad responsibility for providing educational technology solutions across the district.

Media Services' three primary units include: (1) AV infrastructure & technical services, (2) events & production services, and (3) client & digital services, offering a synergy of creative and technical solutions. Collectively these teams design, implement and support instructional use of technology in several hundred learning spaces, provide comprehensive production and technological support for campus events, studios and auditoria, manage media projects in technology refresh cycles, and administer all digital signage and videoconferencing platforms for district business. Media Services fulfills its solutions-oriented, customer-focused, service-based mission with broad scope across all five district sites. Fiscal responsibilities include budgetary oversight of $2M per fiscal year with combined operating and categorical funds (grants, technology bond, IELM media).

TENTATIVE TIMELINE:

The following timeline dates are tentative and subject to change, as determined by the screening committee:
• Application Review Deadline: Feb 17th, 2025
• First Round of Interviews: Week of March 3rd
• Finalist Interviews: April 4th, 2025
• Desired Start Date: April 21st, 2025

COMPENSATION AND BENEFITS:

Salary Range: $10,874 - $13,218 per month (2024/25 Management Salary Schedule); maximum salary placement of $11,989 is based on assessment of previous experience as documented in application materials. An additional 2% compensation will be added to the base salary for an earned doctorate degree.

Fringe benefits: The District offers a competitive benefit package which includes health & welfare (medical/dental/vision/life/long-term disability) benefits for employees and eligible dependents.

Leave/Holiday time: Management employees earn 1 day of sick leave and 1.8333 days of vacation for each month worked. They are also entitled to all 18 annual holidays recognized by the District.

EDUCATION: 

Associate’s degree in electronic technology, applied technology, audiovisual integration or related field required. Bachelor’s degree preferred.
Audio Visual Technology Certification (i.e. AVIXA) Certified Technology Specialist (CTS) Credential required. CTS-D or CTS-I Credential preferred. Must demonstrate ongoing technical education and recertification.

EXPERIENCE:

Increasingly responsible experience in the design, fabrication, installation, repair, maintenance and operation of electronic media systems and equipment.

Increasingly responsible audio, video, lighting, computer, video conferencing, and IP network system design, media systems infrastructure, and management experience.

KEY DUTIES AND RESPONSIBILITIES:

Examples of key duties are interpreted as being descriptive and not restrictive in nature. Incumbents routinely perform approximately 80% of the duties below.

1. Organize and direct the day-to-day activities of the Media Technical Services team; establish unit procedures, oversee work projects, schedule and coordinate staff.
2. Train, supervise and evaluate the performance of assigned personnel; interview, select employees and recommend transfers, reassignment, termination and disciplinary actions.
3. Manage classroom technology services; guide staff to: assess and mitigate technical issues; troubleshoot, and repair complex media systems and equipment; train faculty and staff in the use of media technology.
4. Manage District audiovisual technology installation and oversee media infrastructure projects including audiovisual design and engineering, fabrication, installation and integration, configuration, and commissioning of media equipment and systems for the District; oversee procurement, scope and schedule workflow for projects.
5. Develop, monitor, and revise technology support processes and District audiovisual design standards in collaboration with stakeholders to keep pace with new media technologies and evolving user needs.
6. Collaborate with the staff to manage audio-visual inventory, purchasing and budget administration to ensure sufficient and appropriate resources are available for regular operations, media classroom project completion, event production and replacement of failing equipment and systems.
7. Communicate with stakeholders to perform needs assessments, provide progress updates and resolve issues; coordinate project meetings with internal staff and/or external vendors to develop specifications and manage progress of upgrades and installations. Communicate with external colleagues, contractors and agencies to exchange information, collaborate on projects and ensure compliance with regulations related to District audiovisual projects.
8. Prepare and maintain bids for service, project designs, scopes of work and specifications for solicitations, project workflow guidelines for department staff, and installation and upgrade documentation; manage scope development, design and engineering, procurement, project oversight, budget, payment authorization, installation and commissioning of audiovisual systems in new and remodeled District building projects.
9. Manage the live production and support of District events including resource allocation. Collaborate with Technical Services staff on design and workflow of complex event production systems including sound reinforcement, assistive listening technology, audio/video recording, web streaming, staging, rigging, stage lighting and other production elements. Assure compliance with Fire Safety, OSHA, USITT and ADA requirements for event setup and technology.
10. Act as a site contact and liaison for external facility rentals, community usage and related matters; work with local commercial, educational, government and non-profit agencies on issues of interest and cooperation with the District; conduct facility tours to provide information about the District spaces and technologies to guests, community members and others.
11. Serve as a resource for Americans with Disabilities Act (ADA) requirements for media systems; serve as a District officer for media intellectual property management, use compliance, permissions and licensing; serve as an ex-officio member of the Institutional Technology Group (ITG).
12. Prepare and present various regular and periodic statistical reports of progress and accomplishments to supervisor, dean, administration, Board of Trustees, Bond Oversight Committee and/or others as required; participate in the program review and performance measure report.