Director, IT Customer Experience

Make a campus-wide impact by leading how people experience Information Technology (IT). The Director of IT Customer Experience partners with students, faculty, and staff throughout the institution to deliver a consistently exceptional IT service experience across every touch-point. This role provides strategic leadership for IT Customer Experience (ITCX), emphasizing service design, staff development, metrics-driven improvement, and strong relationships across a diverse academic community. This is a campus-based position with the possibility of hybrid work.